Telephone Collections Agent

Salary: £25,000 (Basic) + Bonus (OTE £35,000 – £50,000)

Location: Remote

Employment Type: Full-time/Permanent, 37.5 hours per week (5 or 6 days)

If you are an experienced Telephone Collections Agent seeking a new opportunity within a reputable national debt collection company, look no further. With over 25 years of experience in the debt recovery industry, ALP is offering a rewarding role with a competitive salary and bonus structure.

About the Role:

As a work from home Telephone Collections Agent, you will play a crucial role in reaching out to debtors who owe money to a wide range of clients. Your responsibilities will include collecting payments, maintaining high standards of customer service, and handling interactions with professionalism and courtesy. Additionally, you will gather necessary details from customers facing financial difficulties, negotiate payment arrangements, and refer cases to solicitors when necessary.

Key Responsibilities:

– Make outbound calls to customers with outstanding debts

– Collect payments

– Handle customer interactions with empathy and professionalism

– Negotiate payment arrangements in accordance with guidelines

– Refer cases our solicitors

– Review and update database notes and account statuses

– Handle customer correspondence and formulate appropriate responses

Desired Skills and Experience:

– Strong desire to achieve results and continuous self-improvement

– Target-driven with the ability to manage conflicting priorities

– Previous telephone debt collection experience

– Attention to detail with the ability to rectify mistakes quickly

– Comfortable using various technologies and software systems

– Positive and results-oriented approach in a team environment

– Excellent written and verbal communication skills

– Confidence in dealing with customers over the telephone in challenging circumstances

– Adherence to team procedures and policies


– Company pension

– Flexible hours

Supplemental Pay Types:

– Bonus scheme

– Commission pay

How to Apply:

If you are interested in this exciting opportunity, please email your CV to

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